Way Station, Inc.
  • Washington County
  • Hagerstown, MD, USA
  • Full Time

Schedule Tuesday thru Saturday 4:00 pm to 12:00 am

This is a direct service position offered by Way Station, Inc., requiring general knowledge of serious mental illness and specific knowledge and skill in rehabilitation with persons with disabilities.  This position involves the provision of housing services and coordination of overall services for members including resource management.  This individual is expected, through training and experience, to exercise independent judgment with supervision by a Residential Rehabilitation Supervisor/Manager

Position Requirements:  Knowledge, Abilities and Skills

  • Ability to perform individual assessment, planning and implementation in both structured and unstructured settings.
  • Ability to prioritize member needs and manage time to complete assignments daily.
  • Ability to develop and maintain daily structure in Way Station residences.
  • Ability to interact with other community agencies to provide coordinated, comprehensive care.
  • Ability to communicate Way Station's mission to the community through frequent interactions with neighbors, landlords and business people.
  • Ability to assess residential environments for health, safety, security, organization and home-like atmosphere.
  • Knowledge of psychiatric rehabilitation concepts, and a general understanding of mental illness and co-occurring disorders.
  • Ability to establish and maintain empowering, trust relationships with Way Station members.
  • Ability to maintain appropriate relationship boundaries and to take corrective action when needed.
  • Willingness and ability to examine one's own behavior, feelings and attitudes to facilitate a productive relationship with members, families, providers, administrators and citizens throughout the County.
  • Skills in word processing and ability to learn computer skills.
  • Ability to communicate orally and in writing.
  • Ability to teach specific basic living skills.

Position Requirements:  Education and Experience

  • Prefer a bachelors' degree in related field or an associates degree and work experience which uniquely qualifies the individual for the position.
  • Positively referenced relevant work.
  • Valid full driver's license and safe driving record.  Driver license cannot be provisional status. 
  • Possession or use of a four passenger car to be used to transport Way Station clients and a copy of a valid certificate of automobile insurance.
  • Must be covered under an active auto insurance policy and a valid copy of auto insurance is required prior to hire.

Conditions of Employment

Employee must be able to perform the duties of the job description as verified by a physician's statement and the employee's health statement.


  • Assist in facilitation of member activity as assigned.
  • Provide and/or coordinate the following services for and with assigned individuals: assessment, planning, linking, monitoring, advocacy and care both internal to Way Station's program and through external social service agencies.
  • Assist with medication monitoring and money management planning according to policy.
  • Assist with arranging and providing transportation.
  • Transport, accompany and participate in member's appointments as needed.
  • Assess for the potential of crisis and assist in implementing crisis intervention actions as appropriate.
  • Instruct, schedule, and facilitate (do side by side with the member) household tasks with residents, e.g. household budgeting, shopping, indoor and outdoor chores, cooking and other daily living activities. Note: Members homes vary in accessibility with many living on second and third floors and having no elevator access.  These activities may require lifting 10-15 pounds.
  • Medication Monitor requires to carry 3-5 pound medication boxes upstairs to clients home.
  • Promote and ensure the health safety and security, organization, and home-like atmosphere of the residential environments of designated residents.
  • Promote effective relationships among members, families and service providers and provide information as appropriate regarding mental illness and Way Station services.
  • Work with Resource Coordinators to facilitate process of obtaining and maintaining entitlement linkage for Way Station members as assigned.  Connect members with relevant agencies outside WSI as needed.
  • Facilitate the development and implementation of individual plans of assigned members to meet the member's needs, interests and goals and coordinate communication and activity amongst staff working together with assigned members.
  • Maintain current, accurate and complete documentation related to all service functions.
  • Notify appropriate staff of member status changes, i.e. address, emergency contact, physicians, etc., tracking changes in the cardex.
  • Observe and report symptoms of decompensation to appropriate staff and agencies.
  • Make arrangements for coverage of primary responsibility and notify team and members of arrangements made.
  • Provide orientation to the IRT and their services for Way Station members as assigned.
  • Maintain lockboxes in accordance with policy.
  • Conduct house meetings once a week in all residences.
  • Support members in maintaining cleanliness of houses, including having supplies on hand and preparing for all housing inspections.
  • Participate in ongoing trainings.
  • Deliver authorized services as assigned.
  • Perform other duties as assigned. 


Company overview: Way Station, Inc. is a not-for-profit organization dedicated to providing compassionate and quality behavioral health care, housing and employment services to adults with mental illness, developmental disabilities, and substance addictions; children and adolescents with emotional and behavioral challenges; veterans with service needs. Way Station embraces the principles of recovery and resilience and is committed to providing evidence-based, consumer-driven, and family-focused services. Headquarters in Frederick, Maryland, Way station has programs in four counties in Maryland and employs over 600 people.

Way Station is an EOE/M/F/D/V Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Way Station, Inc.
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